By completing your booking on the Soul Sanity retreat, you confirm that you have read, understood, and agreed to these Terms & Conditions. We’ve written these to be clear, supportive, and fair for everyone joining us.

Booking & Payments

You can choose to either pay in full or secure your place with a £150 non-refundable deposit.

If paying a deposit, the remaining balance is due 30 days before the retreat start date. We’ll send a gentle reminder ahead of this.

We’re happy to offer flexible payment plans - please get in touch if this would be of interest. If the remaining balance is not received by the due date, we may need to release your place. All payments are non-refundable except as outlined in the cancellation policy below. Prices and retreat details are subject to change prior to booking confirmation. By completing your booking, you agree to contact us first to resolve any payment concerns before initiating a chargeback or dispute, except in cases of genuine fraud or error.

Prefer to pay via bank transfer?
We offer a £10 discount for payments made via BACS (no processing fees apply). Please contact us at info@soulsanity.io to arrange this.

Cancellations & Changes

We understand that life can shift, and we aim to approach this with care and fairness.

• All bookings include a £150 non-refundable deposit
• If you cancel more than 30 days before the retreat, any additional payments will be refunded (minus the deposit)
• Cancellations within 30 days of the retreat are non-refundable

If you’re unable to attend, you’re very welcome to transfer your place to someone else - please let us know in advance so we can support the change.

Travel & Insurance

Participants are responsible for arranging their own travel to and from the retreat. We strongly recommend taking out travel insurance to cover unexpected changes, including cancellations, delays, illness, or personal circumstances.

Third-Party Providers

We work with a number of carefully chosen partners to help bring the retreat experience to life, including accommodation, catering, and specialist facilitators. While we choose these partners with care, we are not responsible for their actions or any issues arising from services they provide directly.

Health & Wellbeing

Our retreats are designed to support your wellbeing in a safe, supportive environment. All workshops and activities are optional, and you are free to choose which sessions you would like to take part in. Before attending, we may ask you to complete a Participation and Wellbeing Form so that we and the relevant facilitators can consider any information reasonably necessary to support your safe and comfortable participation, including appropriate precautions, adaptations or reasonable adjustments. Please provide relevant information about any health conditions, injuries, accessibility or support needs that may affect your participation, and let us know if anything changes before or during the retreat. You are encouraged to participate at your own pace, listen to your body and stop or adapt an activity whenever needed. Our retreats and wellbeing activities are not a substitute for medical or psychological advice, diagnosis or treatment. If you are unsure whether an activity is suitable for you, please seek appropriate professional advice before taking part. We do not guarantee any particular outcome or result from participation.

Privacy & Personal Information

We process personal information in accordance with our Privacy & Cookies Policy. This includes information provided in connection with bookings and, where applicable, Participation and Wellbeing Forms. Please see our Privacy & Cookies Policy here for further information about how we collect, use, share and protect personal information and your data protection rights.

Responsibility & Liability

We take great care in creating a supportive and safe experience for all participants. However, by attending the retreat, you acknowledge that participation involves a degree of personal responsibility and inherent risk.

To the fullest extent permitted by law, Soul Sanity accepts no liability for:

• Injuries sustained during the retreat (unless caused by our negligence)
• Loss, theft, or damage to personal belongings
• Travel disruptions or delays
• Circumstances beyond our control

We are not liable for any indirect or consequential losses, including (but not limited to) loss of income, opportunity, or enjoyment. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, or any other liability that cannot be excluded under UK law. Nothing in these terms affects your statutory rights as a consumer.

Unforeseen Circumstances

We are not liable for any failure or delay in delivering the retreat due to events beyond our reasonable control. This may include, but is not limited to, extreme weather, natural events, travel disruption, illness, government restrictions, or other unforeseen circumstances.

Behaviour & Group Care

We aim to create a safe, respectful, and supportive space for everyone attending. If a participant’s behaviour is disruptive or negatively impacts the wellbeing of others, we reserve the right to ask them to leave the retreat. In this situation, no refund will be provided.

Changes to the Experience

Occasionally, small adjustments to the schedule, accommodation, or facilitators may be necessary. If so, we’ll always communicate openly and ensure the overall experience remains aligned with what you can expect from us.

Photography & Media

During the retreat, Soul Sanity may take photographs or short video clips during appropriate parts of the weekend for use on our website, social media and other promotional or marketing materials. Participation in photography or filming is entirely optional. Attendees will be given the opportunity to indicate their preference on the Participation and Wellbeing Form, and we will aim to make attendees aware when photography or filming is taking place. Choosing not to appear in photographs or video will not affect your participation in the retreat.

If you change your mind about the future use of an image or video featuring you, please contact info@soulsanity.io. Where consent is the basis for use, withdrawing consent will not affect any use that took place lawfully before it was withdrawn.

Contact

If you have any questions or need support at any stage, please reach out: info@soulsanity.io

We’re here to help and want your experience, from booking to retreat, to feel smooth, supportive, and genuinely enjoyable.

Governing Law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the English courts.